Ethics Hotline (Whistleblower Channel)

The Ethics Hotline (Whistleblower Channel) is a confidential, secure, and independent communication mechanism designed to enable employees, suppliers, customers, and other stakeholders to report any suspected or actual acts of non-compliance, unethical conduct, or irregularities that may violate applicable laws, internal policies, the Code of Ethics, or the Company’s Compliance Management System.

What situations can be reported through the Ethics Hotline?

Awareness of events or situations related to fraud

Unethical practices, corruption, money laundering, or any illegal act

Disclosure of confidential or privileged information

Improper use of the Company´s resources

Violation of the Code of Ethics

Receiving any gift or benefit that may improperly influence a business relationship

REPORT HERE

If you identify any suspicious situation,
please report it through our authorized Ethics Line channels:
Phone: +57 315 879 9279 or
Email: lineaetica@acepalma.com

Please provide a clear and detailed description of the situation, including, where applicable: individuals involved, dates, locations, approximate amounts, supporting evidence, and any other relevant information that may assist in the assessment and investigation process.
Date on which the incident you are reporting occurred (cannot be a future date).
Location where the reported event took place (branch, office, area, building)

If you have supporting documentation related to the reported matter, attaching such documents will be very helpful in ensuring a more effective review and handling of your report (jpeg, png, pdf, MS Word, MS Excel, mp3, and mp4).

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